Customer support
What is the problem you are currently experiencing?
Check our FAQ below to see if your question has already been answered.
What is GiveMatch?
GiveMatch is a fundraising platform that doubles your donations via the power of social sharing.
How does GiveMatch work?
After you donate, you will receive a personalised link to share with friends. When two friends donate through your link, your donation is doubled by one of our partners, doubling the impact for your chosen charity.
What is matched funding?
Matched funding is when a donation is doubled by a third party, such as a business or organisation, increasing the total amount given to the charity.
Where does GiveMatch get its match funding from?
GiveMatch secures match funding from high-net-worth donors, corporations, foundations, celebrities, and government bodies. Once you qualify for a match, the funds are released from an escrow to your chosen charity.
How do I get my donation matched?
After donating, you’ll get a personalised link. Share it with friends, and when two of them donate, your original donation is matched, doubling the total amount given to your charity.
Is GiveMatch a registered charity?
No, GiveMatch is a limited company that builds tools to support charities, registered under Givetree Ltd.
Is the match funding already donated to the charity, regardless of whether I donate or not?
No. The match funding is only released once you’ve successfully referred two friends who donate. If this doesn’t happen, the match funding may be returned or reallocated.
If I share my link with two people, do they have to donate the same amount as me?
No, your friends can donate any amount they choose. Their donations do not have to match yours. Once your friends donate, they too will receive a personalised link to share with their network and have their donation amount matched - starting a viral giving chain.
Is there a limit to how much will be matched?
Yes, the limit varies based on your location and the charity. Typically, GiveMatch will match up to £200 GBP or the equivalent.
Which charities can I donate to through GiveMatch?
We’re continuously adding new charities. Use our search tool to find your chosen charity or contact us if it's not listed, and we can invite them.
How does my donation reach my chosen charity?
Donations go through our Donor Advised Fund (DAF) partners, who ensure funds reach your charity securely. Depending on your location, donations may take between 15 and 90 days to reach the charity.
How do I know that my money has reached the charity?
We provide full transparency and can connect you directly with the charity to confirm your donation was received. Contact us at contact@givematch.com for assistance.
Still need assistance?
If you have any inquiries or need assistance, you can reach us via email. Get in touch below. Our opening hours are Monday to Friday from 9:00 AM to 5:00 PM.